Ready to launch your career? If you're passionate about Customer Service and the dynamic Shipping industry, a thrilling Trainee opportunity awaits you at ONE!
 

Job Purpose

The primary functions of Customer Service are to ensure high quality service by delivering targets, objectives and customer satisfaction. This is achieved by pro-actively coordinating and managing our customer portfolio and building strong customer relationships. It is also expected to be an active participant in the continuous improvement of the department´s daily functions and procedures.
 
Your profile
 
We seek a proactive, solutions-oriented individual who can work effectively both independently and as part of a team. Success in this role—both internally and when dealing with external customers requires strong social competence, active listening, and commitment. Previous experience with customer service is an advantage.

The following requirements are essential:

• A qualifying business-oriented high school diploma (such as HHX or EUX) or other relevant bachelor’s degree.
• Fluency in Danish and English, both verbally and in writing.
• Proficiency in modern IT systems, experience of Google workspace is an advantage. 

 
Primary Job Responsibilities
 

• Daily correspondence with customers regarding bookings and the registration of shipments.
• Communicate and collaborate with other departments such as sales, accounting, operations and equipment control.
• Communicate with our ONE-offices worldwide.
• Ensure quality standards to maintain but also enhance the service towards customers.

Competencies

• Customer focus and communication
• Planning and organisation
• Teamwork
• Ability to work under pressure

Application

This is a 2-year trainee contract starting as soon as possible. Note that in this recruitment process we will be interviewing on an ongoing basis, so don’t hesitate to apply already today!
 
Please send your english application including cover letter and CV here in our recruitment system Talos by latest June 7th, 2026.

If you have any questions about this role, you are welcome to contact Nicolas Andersen, Head of Customer Service, nicolas.andersen@one-line.com. 

What we can offer you

The role is based in Aarhus, Denmark and will be offered according to local Danish terms and conditions of employment. At ONE we offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers.  
 
Ocean Network Express (ONE) was incepted on July 7, 2017 following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States and Brazil. ONE is the world’s sixth largest container carrier with a fleet size of approximately 1.59 million TEU. Operating more than 220 vessels, it offers an expeditious and a reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.