Customer Service department is responsible for coordination of operational issues relating to import shipments for polish customers. Above mainly implies providing high quality service by timely releasing containers, inland transport arrangements, invoicing, responding to customer’s queries, coordination of information flow between various departments involved in import process.

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES
•    Ensuring high quality customer service by delivering targets, objectives and customer satisfaction
•    Accurate processing and coordination of customer requests to ensure that all important carrier and merchant instructions are processed effectively
•    Ensuring accurate invoicing and cost are fully recovered
•    Acting as first point of contact for resolving customer, queries and disputes
•    Ensuring that all processes and transactions are fully compliant with company regulations
•    Communicate effectively with Customers, Sales, Accounting, Operations, Equipment Control and Offshore departments

REQUIRED SKILLS AND COMPETENCIES
•    Preferably 1 year of shipping experience, customer service background is an additional asset
•    Very good English and Polish skills written and spoken 
•    High attention to detail and accuracy
•    Exhibit excellent Customer focus

WHAT WE OFFER
•    A stable employment in a dynamic and international organisation that is one of the leaders in the market
•    Wide benefit package including: Cafeteria, life & health insurance, private medical care, Multisport cards and others 
•    Great work atmosphere with a friendly and supportive team
•    Frequent team integrations and company-wide parties
•    Modern and comfortable office in Morska Agencja Gdynia building
•    Hybrid work opportunities after onboarding

YOUR APPLICATION 
The role is offered on local terms and conditions and applications will only be accepted from candidates with an existing right to live and work within Poland.
If you have any questions about this position, please contact pl.rekrutacja@one-line.com.
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