CUSTOMER CARE COORDINATOR EXPORT (BCO) m/f/d

JOB PURPOSE 

In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. This job involves providing excellent customer service to key accounts, using self-service tools and working with internal and external stakeholders.

PRIMARY JOB RESPONSIBILITIES

• Smooth customer and service oriented performance for designated clients
• Active communicator with international internal as well as external stakeholders
• Escalation point for enquiries or complaints              
• Liaise cross functionally to overcome operational issues
• Ensure compliance with company rules
• Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

• A minimum of 3 years of professional experience in shipping is required
• Distinct customer and service focus
• Persuasive, target and result oriented
• Advanced MS-Office / Google Workspace skills and a strong administrative focus
• Clear oral and written communication skills in English and German
• Strong digital orientation and growth mindset
• Teamwork and high engagement level

WHAT WE OFFER

• Modern workplace
• Mobile working possibilities (2 days per week)
• 30 days vacation
• Flexible working time
• Company pension scheme
• Open communication and innovative collaboration
• Career & development opportunities

Located in the Hamburg office