Unlock your Sales Potential as a Key Account Specialist

We're looking for a Key Account Specialist to be the single, trusted service owner for our key accounts. In this high-impact role, you are positioned to deepen partnerships, accelerate revenue growth, and secure our long-term success. Your Mission: Be the go-to expert: Own the service relationship and guarantee premium, reliable execution that exceeds expectations. Drive Expansion: Proactively leverage your advisory role to identify profitable, efficient solutions. Maximize Impact: Cement long-term partnerships, boost contract profitability, and crush ONE's service KPIs.

What You'll Do

• Service Execution: Lead the delivery of contracted services for your assigned Regional/Local Key Accounts: You are the main escalation point for clients, fixing complex problems that Key Account Support can't handle. Your goal is to protect client relationships and consistently meet service goals (KPIs)
• Be a strategic partner to Key Account Executives: delivering actionable insights into service performance, quality, and market trends. You proactively identify new business leads and expansion potential. You actively look for new opportunities and ways to grow our business with existing customers. You oversee tracking performance of the customer
• Sales Support: You are responsible for updating our CRM system, expanding and protecting the sales pipeline, handle and coordinate Tenders, (Spot) Rate Inquiries and Customer onboarding
• Digital Adoption: Drive the adoption of ONE's digital tools by actively utilizing and promoting our e-commerce platform and self-service solutions.

Screening
A part of the selection process is a pre-employment screening operated by Valicare.

LOCATION
This is a local position based in the Rotterdam Agency Office

Required Skills and competencies

• Extensive shipping knowledge and experience
• Fluent in Dutch and advanced level of the English language
• Tech skills and digital know-how
• Experience with CRM systems (e.g., Salesforce)
• Effective communication skills and a continuous learning mindset
• customer-focused problem-solver
• Team player

What we offer

• Market based salary
• 26 holiday days per year
• Holiday allowance
• 13th month
• Pension: a defined contribution paid by Employer and Employee
• WIA and WGA-gap insurance fully paid by ONE
• Collective Health Insurance
• Commuting and Working from Home allowance