Customer Administration Coordinator - Exports

Location: Ipswich, UK
Department: Customer Services
Reports to: Team Leader Customer Administration
Contract: Full time, Permanent 

We’re looking for an organised and customer-focused Customer Administration Coordinator - Exports to join our team in Ipswich. 

Key Responsibilities:

• Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).

• Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.

• Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.

• Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.

• Promote the use of ONE's digital platform and self services tools to ensure customer queries are handled efficiently. 

• Ensure all costs are recovered and invoices are raised inline with the customer and ONE's SOP. 

• Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.

• Work internally with multiple departments to ensure the most efficient and updated processes are in place.

• To actively build knowledge and understanding of separate roles to enable cross department assistance.

About You:

• Strong customer service focus with excellent communication and interpersonal skills.

• Previous experience in shipping, logistics, or a customer service administrative role (preferred).

• Good understanding of import processes and documentation.

• Confident using digital platforms and open to adopting new technologies.
  Detail-oriented with strong time management and problem-solving skills.

• A positive attitude and willingness to learn.

• Team player to work well in a team or on individual tasks.

• Good attention to detail.

Why Join ONE?

At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.

• Paid annual leave of 25 days per annum in addition to UK public holidays

• Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.

• Death in Service Benefit (x8 annual salary)

• Employee Assistance Programme, with free independent confidential support and virtual GP services

• Interest free annual travel season ticket loan

• Annual Medical Health check

• Annual eye test and contribution towards glasses for VDU prescriptions

• Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card

• Loyalty Award Scheme

Apply now by submitting your CV below. The closing date for this role is Sunday 18th January 2026.